For full details, please refer to your policy wording. Unlike an epidemic event, a pandemic is a cross-border and cross-continent event declared by the World Health Organization (WHO). They will normally be responsible for refunding all or part of your accommodation costs. As we are currently receiving a lot of enquiries, you may be subject to longer waiting times than usual if you call us by phone. Please open a case with the Claims Team. However, transportation of goods insurance, Depending on whether your policy contains, Additional freight costs, additional costs, air freight forwarding. 1.9% * of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 *. To be covered against business interruption or contingent business interruption losses, there must have been property damage , i.e. Based on individual coverage, AXA considers each case individually. We are, however, doing our best to accommodate the needs of our customers and to support them in this emergency situation. If your policy contains an applicable special condition, AXA can only provide indemnity if you cannot participate at a regular trade fair or exhibition or can only do so on a limited basis or if you incur additional costs because your goods arrive at the exhibition site damaged or delayed, or do not arrive at all or only in part. ... Coronavirus (COVID-19) outbreak. Did you have to cancel a trip because of the coronavirus pandemic? There may be optical and technical problems. The costs assumed by AXA in this instance within the maximum sums mentioned in the policy are listed conclusively in the special condition. Supplementary insurance benefits in connection with epidemics or pandemics are generally excluded in the General Insurance Conditions (GIC) of AXA Healthcare. ... Coronavirus (COVID-19) and travel - Need to know before you buy. Coverage for loss events prior to this reference date will be assessed based on individual contractual provisions. We can only consider your claim where there is government advice asking you to return to your home area as soon as possible. During any stopovers and/or interim storage caused by delays, the insurance coverage will remain in place premium-free for a maximum of 60 days (or the period shown in the policy) per stopover. COVID-19: Insurance Europe remains fully operational. This is also stipulated accordingly in the General Insurance Conditions. Unfortunately you cannot change your cookie settings via our Cookie Preference Center if you use Internet Explorer 11. Whether restrictions or travel warnings of the FOPH or FDFA apply for the destination country at the time travel was booked determines whether costs will be covered. Please however note that policies sold after 11th March do not hold cover for cancellation or curtailment/cutting short your trip due to Corona Virus/Covid 19. Any decision on your part to remain beyond your original travel plan, or the earliest flight offered to you to come home will result in your cover being ceased. - this needs to go back in to the package and independent booking advice. The situation surrounding the coronavirus is constantly changing, and very rapidly in some cases, depending on the number of cases/new infection rates in individual countries. Our emergency call center Medicall +41 58 218 11 11 is there for you round the clock to answer any questions you may have about treatment abroad and return transportation to Switzerland. Easy-to-buy online insurance with AXA. 8 Relevance to this site. Dans plusieurs pays, nous avons apporté un soutien supplémentaire aux personnels de santé, notamment à Hong Kong, où nous avons mis en place un service d'assistance téléphonique 24 heures sur 24 et un service d'assurance santé simplifié, ou en Belgique, où nos services de télémédecine ont été étenduspour répondre aux besoins de nos clients et apporter un soutien supplémentaire aux professionnels de santé. In this instance, there is no illness conferring entitlement to benefits under the General Insurance Conditions (GIC). Online Insurance. ... Si vous détenez un contrat de Prévoyance … If your country is not listed in the languages menu, please visit our global FAQ. Providng you haven't travelled against regulatory advice, you are covered to stay abroad for the duration of your trip - unless you are requested to return home by the local Government or the Government of your Country of Residence. Souscrire par téléphone. The Federal government requires the costs of coronavirus tests to also be covered by basic insurance. Single; Annual; - Certificado en línea - Asistencia 24/24 & 7/7 - Productos a medida. Some policies provide cover where a close family member (as defined in your policy) suffers serious illness or death - provided you were not aware of the seriousness of their condition prior to starting your trip. ... axa assurance voyage. Visit  our online claims page or send an email to Claims are limited to the maximum sum mentioned in the policy. You are using an outdated browser. For contractual disputes, such as travel cancellations, labor law problems or delayed deliveries, the insurance must already have existed when the contract was first breached. Such a case does not constitute an incapacity for work resulting in benefit entitlement within the meaning of section 20 of the pension fund regulations. Please check individual Government websites and the World Health Organization (‘WHO’) to access the latest information about the situation: AXA supports the policyholder in defending against unjustified claims. In this way, we want to give you peace of mind. For longer stopovers or interim storage, the insurance cover can be extended against payment of an additional premium in consultation with AXA. Please contact our Claims department and we will consider your claim. Epidemic insurance can and is designed to protect against such events at operating level. Competitive Analysis, Marketing Mix and Traffic . There is no cover to cancel a trip due to the event which you were due to attend is no longer going ahead. AXA offers private individuals and companies insurance cover for legal disputes concerning coronavirus under the applicable General Insurance Conditions (GIC). All medical benefits and benefits prescribed by a doctor – such as a hospital stay due to the coronavirus – are generally covered by basic insurance. L’Assistance aux personnes couvre les frais de sauvetage et de recherche frais de transport à l’hôpital ou chez le médecin Its validity begins with the start of the journey and ends with its culmination on returning home. The foundation will also classify the case as incapacity for work if an infected insured person who is not showing any symptoms is put into quarantine and cannot go to work. We are keeping a close eye on developments and are on hand to provide our customers with the assistance they need. There is no coverage for this scenario as we do not consider claims because of loss of enjoyment. Epidemic insurance is based on measures by the relevant authorities in Switzerland (authority at cantonal or federal level, but not municipal level). Registered Office 10/11 Mary Street, Dublin 1, Ireland. Enter a site above to get started. Chez AXA, l'impact sur la gestion des supports en euros est limité grâce à : un horizon d'investissement de long terme ; une allocation majoritaire en actifs obligataires (supérieure à 80 % des actifs) ; ... au Brexit et au risque de deuxième vague du Coronavirus, les équipes ont été de nouveau amenées à réduire légèrement l’exposition aux actifs risqués. The exact costs that AXA will assume in this instance are listed conclusively in the additional costs clause. According to the overall definition, an epidemic is an event that remains within a certain geographical area within a specific period, but corresponds to a major event. This information is for residents of the EEA, excluding Ireland and the United Kingdom. Assurance vie; Future Planning; LIVE YOUR LIFE We’ll take care of the rest. AXA Academy. If the accommodation is booked in the UK, please contact the accomodation provider for a refund. The federation remains fully operational, with all staff working remotely and meetings taking place via video/conference calls. Please refer to your personal insurance documents and if you have any questions, contact AXA or your personal advisor. Legal answers to questions concerning coronavirus, such as rights of employees and obligations of employers, but also to other legal matters, can be found on our blog. We will consider your claim on a case-by-case basis irrespective of any connection to Covid 19. But the condition for this is that there must always be an “illness” and that inability to work is certified by a doctor. Legal disputes are insured if the act or event that triggered the dispute only occurred after legal insurance was taken out. What is essentially covered and what benefits will AXA pay? Please specify the country you would like to check. Please click “Find out more” below for detailed … Buyer Keywords Buyer … Assurance Voyage Covid AXA : informations sur la prise en charge des frais médicaux à l’étranger liés au coronavirus, rapatriement, attestation "Couverture des frais de santé liés au Covid-19", pays où l’assurance est obligatoire, conditions de la garantie annulation, prix… Protecting you and the ones you love from unexpected events To help you live a good life longer. Market turbulence is also a chance to source earnings opportunities, as buying prices are low (average price effect). travel insurance, motor insurance, personal accident insurance, health insurance etc. Pillar 2 – occupational benefits insurance, Swisscom Mobile phone and tablet insurance, Late submission of loss/damage information, Payment deferral and payment in installments, Parking disc / European accident statement, travel recommendations issued by the FDFA, REPORTING A TRAVEL INCIDENT OR TRAVEL CANCELLATION ONLINE. Purchase AXA SmartDrive Enhanced or AXA SmartDrive Safe and Stand To Win a Samsung Galaxy Note 20! We will need you to provide evidence of the track and trace notification and advice. Please wait to see how the situation develops. In the first instance you should contact the property owner or booking agent. We will continue to cover all valid medical claims caused by coronavirus if you're travelling to an area where no regulatory advice against travel is in place. 8 Shenton Way, #24-01 AXA Tower, Singapore 068811 Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International) AXA Customer Centre is located at: #01-21/22 (You can check parking information here ) If you would like to report a canceled trip or an incident, you can do so quickly and easily online. Airlines/package holiday providers may offer you reimbursement through either a voucher or monetary refund. They should provide you with a full refund or travel credit. AXA Home insurance that's tailored to suit your needs . By clicking 'Accept recommended cookies' on this banner, you accept our use of necessary and analytics cookies. Choose from our single trip travel insurance, which covers you up to a year in advance in case of cancellation, to our annual multi-trip travel insurance, which covers you for up to 45 days travel per trip for a year. If you are still abroad, please contact your 24-hour medical assistance team for guidance by calling the number on the back of your card. This will be found under the section, Making a Claim. Read our FAQs Wherever life takes you Global support for people who think a little bigger. Visit  our online claims page or send an email to You should contact your airline or travel provider to seek refund or postpone your trip. There is no geographical restriction which is why the loss events of a pandemic are excluded from AXA’s epidemic insurance. Pension solutions are always geared towards the long term. Protect your loved ones Learn More Solutions for your business Learn … In line with Belgian government requirements, Insurance Europe’s offices are closed until further notice. If your booking is with a oversees agent, you may submit a claim and we will be able to give further guidance. This applies to bookings made before the announcement of the quarantine rules imposed by the authorities. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. Cost of reloading onto another means of transport and subsequent further shipment to the originally intended destination. Agence AXA International will remain open as normal during lockdown, however the agency will be closed to visitors. There is no insurance protection if authorities abroad implement measures to prevent the spread of communicable diseases (quarantine measures, travel restrictions, supply restrictions etc.). If you are contacting us regarding an existing policy that is not held at Agence AXA International, please note that we are not a Head Office department. For independently booked accommodation, you should contact your accommodation provider directly. The same applies if an insured person has to travel to a high-risk area for their job and becomes infected there. If the trip is going ahead as planned we would suggest you talk to your tour operator or travel provider directly. This is not the case if, for instance, a non-infected insured person is self-isolating at home on the instructions of their employer and therefore cannot work (merely a preventive measure). Visit our online claims page or send an email to Please be aware that any potential refund may be dependent on full payment of the trip prior to travel. Generally, the following applies: Based on the travel recommendations issued by the FDFA, AXA covers the cancellation costs of vacations in and travel to countries that are subject to travel restrictions/travel warnings 30 days prior to the start of your trip at the earliest. Assurance Voyage ... Information épidémie Covid-19 : En savoir plus sur nos couvertures. The FOPH is imposing several days' quarantine on those entering Switzerland from specific countries with effect from July 6, 2020. If you would like to change your settings, please use an up-to-date browser. Please note: There is updated information regarding COVID-19 and insurance coverage you may have on your Card. Unfortunately, your policy does not cover disinclination to travel. 8 Search Popularity. At the time of booking, there are no travel warnings issued by the FOPH/FDFA or entry restrictions for the destination country and it is also not apparent when the trip starts that travel warnings or restrictions will be issued.

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